Welcome to No7Crystal’s FAQ section. Here you’ll find answers to our most common questions about shopping, payments, and returns. If you need further assistance, please don’t hesitate to contact our customer service team — we’re always here to help.
Contact Us
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
Please allow 60 business days from the time your package arrives back to us for a refund to be issued.
You can easily place an order directly through our website. Simply browse our collections, choose your favorite crystal bracelet, select the size or style, and click “Add to Cart.” Once you’re ready, proceed to checkout to complete your purchase.
Are your products authentic?
Yes. All our crystal jewelry is made from genuine, natural crystals that are carefully sourced and handcrafted. Each piece is inspected for quality and energy before shipping.
Do you offer worldwide shipping?
Absolutely! We ship to most countries around the world. Shipping times may vary depending on your location, but international delivery usually takes 7–15 business days.
How can I track my order?
Once your order is shipped, you’ll receive a confirmation email with a tracking number. You can use this number to track your package in real-time.
What should I do if I entered the wrong shipping address?
Please contact us within 24 hours of placing your order. If your order hasn’t been shipped yet, we’ll be happy to update your shipping details.
Payment Information
What payment methods do you accept?
We accept a variety of secure payment options, including Visa, MasterCard, American Express, PayPal, and other major international credit and debit cards. All transactions are securely encrypted for your safety.
Is my payment information secure?
Yes. Our website uses SSL encryption to ensure all personal and payment data are fully protected. Your information is never shared with third parties.
When will I be charged for my order?
Payment is processed at the time of purchase. You will receive an order confirmation email once your payment has been successfully completed.
Order Returns & Exchanges
What is your return policy?
We want you to love your crystal jewelry! If for any reason you’re not completely satisfied, we offer returns or exchanges within 30 days of delivery. Items must be unused and in their original packaging.
How do I start a return or exchange?
Please send a private message to our support team with your order number and reason for return. Our team will guide you through the simple return process.
Are return shipping costs covered?
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. In those cases, we’ll cover the return expenses.
What if my item arrives damaged?
If your order arrives damaged or defective, please contact us within 48 hours of delivery with clear photos of the issue.We’ll arrange a replacement or refund within 30 days after confirming your request.
When will I receive my refund?
Once your return is received and inspected, your refund will be processed within 60 business days to your original payment method.
