Help Center

Welcome to No7Crystal’s FAQ section. Here you’ll find answers to our most common questions about shopping, payments, and returns. If you need further assistance, please don’t hesitate to contact our customer service team — we’re always here to help.

Contact Us

If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.

Please allow 60 business days from the time your package arrives back to us for a refund to be issued.

Contact Us About us

Shopping Information

How can I place an order?

Are your products authentic?

Do you offer worldwide shipping?

How can I track my order?

What should I do if I entered the wrong shipping address?

Payment Information

What payment methods do you accept?

Is my payment information secure?

When will I be charged for my order?

Order Returns & Exchanges

What is your return policy?

How do I start a return or exchange?

Are return shipping costs covered?

What if my item arrives damaged?

When will I receive my refund?