FAQs

What makes No7Crystal unique compared to other crystal brands?

No7Crystal sources only high-quality, unique crystals and collaborates with professional healers to create exclusive energy-infused formulas. Our crystals are carefully selected to offer powerful healing energy, ensuring each piece is of premium quality and uniquely crafted.

How do I know if a crystal is authentic?

At No7Crystal, we uphold strict standards for authenticity and quality. Every crystal is professionally selected and inspected to ensure you receive a genuine, high-quality product.

Can crystals really improve my well-being?

Many people find that crystals help them achieve a sense of peace, balance, and focus. However, information on our website regarding crystal properties, feng shui, chakras, and zodiac compatibility is for reference only and is not intended to diagnose, treat, cure, or prevent any disease or condition. If you have health concerns, we recommend consulting a professional healthcare provider.

How should I choose the right crystal for me?

Choosing a crystal is a personal experience. We recommend selecting crystals based on your chakra needs or zodiac sign to help you find one that resonates with your energy. If you need further guidance, feel free to contact our customer support team.

How can I cleanse and recharge my crystal?

There are several ways to cleanse and recharge your crystals, such as using sunlight, moonlight, or sage. Our website provides a detailed crystal care guide to help you maximize your crystal’s energy.

Do you offer international shipping?

Yes, we offer worldwide shipping. All orders, including processing and shipping times, generally take 7-14 business days, depending on the destination and shipping conditions.

Is it normal for my crystal to have natural marks or patterns?

Yes, natural marks, mineral inclusions, and unique patterns are normal features of authentic crystals. Natural crystals form over millions of years and are influenced by temperature, pressure, and surrounding minerals, which may result in unique textures, mineral marks, or internal fissures. These characteristics are part of the crystal’s natural beauty and individuality. At No7Crystal, we cherish these natural traits, as they make each crystal one of a kind.

Why might the color of my crystal differ slightly from the website photos?

We strive to present our crystal products as accurately as possible. However, due to variations in individual monitor settings, the color of the product may appear slightly different from the image. The final product is based on the actual item you receive.

Do you have care recommendations for jewelry?

Yes. Crystal jewelry is delicate, so we recommend avoiding situations where it may be pulled or snagged. Stretch bracelets have a limit to their elasticity, and if they break due to improper use, we do not offer replacements or refunds. Please confirm bead sizes (measured in millimeters) before purchasing, as we do not accept returns or exchanges.